Returns Policy
At QORITZ, we strive to ensure that you are completely satisfied with your purchase. However, if you are not fully happy with your order, we are happy to help you with returns under the following conditions:
Return Eligibility
- Items must be returned within 30 days from the date of delivery.
- The item must be unused, in its original condition, and with all tags and packaging intact.
- Certain items are non-returnable, including but not limited to underwear, swimwear, and final sale items. Please check the product page for specific details.
How to Return
- Contact Us: Please email our support team at [email protected]to initiate a return. Include your order number, the items you wish to return, and the reason for the return.
- Return Instructions: We will provide you with a return address and further instructions.
- Return Shipping: Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.
Refunds & Processing Time
- Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days.
- Shipping fees are non-refundable, unless the return is due to an error on our part.
Exchanges
If you wish to exchange an item for a different size or color, please follow the same procedure as a return and place a new order for the desired item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with your order number and photos of the damaged product. We will provide you with a full refund or replacement at no extra charge.
For further information, please refer to our website qoritz.com or reach out to our customer service team at [email protected].